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    Q- How much is shipping? 


    Q- What currency are the prices do I see in the site?

    A- All prices are in USD.

    Q- I just placed an order, when will it ship?

    A- We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 7-15 days.

    Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at 1hembes@gmail.com.

    Q- Where is my order?

    A- You can track your order using the tracking number sent to you via email.

    Most orders worldwide will be received within 1-3 weeks of placing your order, depending on the product ordered. However, in some cases due to high demand, it may take a maximum of 4-8 weeks to receive your shipment(s). 

    Q- What is my tracking number?

    A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

    Q - I've lost my tracking number. What can I do?

    A: Simply contact us at 1hembes@gmail.com with your full name and mailing address, and we will resend your confirmation number.

    Q- How can I make changes to my order?

    A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

                We Can Change:

                     - Your delivery details

                     - Your name

                     - Your email

                     - Your phone number

    Q- How can I cancel my order? 

    A- You must contact us within 12 hours.

        -We cannot cancel your order once it has already been shipped.   

    Q - What is your return policy?

    A: Items are returnable up to 30 days after purchase. 

    Q - Who do I contact if there's something wrong with my order?

    A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to 1hembes@gmail.com

    Contact us

    If we still haven't managed to answer your question please feel free to contact us and we'll get back to you within 24hrs at 1hembes@gmail.com! We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.